Refund policy
EASE Refund & Exchange Policy
At EASE, we value your satisfaction and are committed to delivering high-quality clothing with care. If something isn’t right, we’re here to help — within clear and fair terms.
All refunds and exchanges are available within 14 days of purchase. Requests made after this period will unfortunately not be accepted.
---
Refund Policy
We accept refund requests only under the following conditions:
- The item received has a fabric fault or manufacturing defect.
- You received the wrong size or incorrect item compared to your order.
In these cases, EASE will cover the return shipping fees and issue a full refund after inspection and approval.
For all other refund requests — such as change of mind, dissatisfaction with fit, or color variation — customers are responsible for return shipping costs. Refunds will be processed once the item is returned in its original, unused condition with all tags and packaging intact.
---
Exchange Policy
We gladly offer exchanges for a different size or item if:
- The product was delivered correctly as described.
- The item is unused, unwashed, and in its original condition.
In such cases, customers are responsible for both return and re-shipping costs.
If the exchange is due to an error on our end (e.g., wrong item or size sent), we will cover all related shipping fees.
---
How to Request a Refund or Exchange
To request a refund or exchange, please contact us at ease.egclothing@gmail.com or on our Instagram through direct messages @ease.eg within 14 days of your purchase date. Be sure to include your order number, a brief description of the issue, and clear photos if applicable.
Thank you for shopping with EASE — we’re here to ensure you feel confident and comfortable in every piece.